Shipping policy

Shipping Policy

Order Processing

We aim to process and dispatch all orders within 1–3 business days after payment confirmation.
Please note that during peak periods or promotional campaigns, processing times may be slightly extended.

Shipping Rates

• South Africa: Flat-rate shipping of R120 per order

Domestic Shipping

Obsidian Beard Co. currently ships exclusively within South Africa.

Once dispatched, domestic orders typically arrive within 3–7 business days, depending on the courier service. Delivery timelines are estimates and may vary due to factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You may track your shipment through our website or directly via the courier’s tracking platform.

Delayed or Lost Shipments

While delays or losses are rare, should your order be significantly delayed or suspected lost, please contact us. We will work with the courier to assist in resolving the matter as efficiently as possible.

Shipping Restrictions

Certain products may be subject to specific shipping limitations. Please refer to individual product descriptions for further details where applicable.

Returns & Exchanges

For information regarding returns or exchanges, please refer to our Return Policy, available on our website.

Address Accuracy

Customers are responsible for ensuring that shipping details provided at checkout are accurate and complete. Obsidian Beard Co. cannot be held responsible for delays, losses, or non-delivery resulting from incorrect or incomplete address information.

Contact Us

If you have any questions or concerns regarding shipping, please contact us at:
hello@obsidianbeardco.com

Policy Updates

Obsidian Beard Co. reserves the right to amend this Shipping Policy at any time. Any updates will be published on our website and will apply to orders placed after the effective date of the change.

Thank you for choosing Obsidian Beard Co. We appreciate your trust and support.